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Meet Fuel Bank
the trustees
HELEN ADEY
Chair of Trustees & Settlement Services Director, Elexon
Helen has been Chair of Trustees since 1st November 2022. She currently works at Elexon, a data and technology not for profit organisation that has various roles in the electricity industry including managing the balancing and settlement code; delivering services in settlement and industry payments and being the implementation manager for the Market-Wide Half Hourly Settlement Programme. Helen is the Senior Responsible Owner for the MHHS Programme and has recently taken on further accountabilities for EMRS and delivering settlement operations to the industry.
Previously Helen held safety, assurance and environment roles on the executive at National Grid Gas Transmission (now National Gas) and prior to that had a long career with one of the big 6 suppliers where she was responsible for the assurance of npower’s compliance with its obligations and licence conditions. This responsibility included supporting npower in its conduct towards customers in vulnerable situations – whether that was ensuring that standards were maintained when complying with obligations that support customers in payment difficulties or more generally supporting good outcomes for customers.
Helen is a long-term advocate for driving change across the energy industry to make life better for people living in Fuel Crisis and draws on her experience in the energy sector, in particular her experience of working with vulnerable customers, to help shape the strategic direction of the charity.
LAURA HAWKSWORTH
Head of Policy and Impact, Careers and Enterprise Company
Laura was appointed as a Trustee in February 2018. Laura’s career has been in strategy, change and social impact. She is currently Head of Policy and Impact at the Careers and Enterprise Company, the national body for careers education in England. Their mission is to help every young person find their best next step and secure better outcomes for their future. Before that she was a Senior Advisor at Charities Aid Foundation.
Laura brings over 20 years’ experience as a strategy consultant and advisor, solving problems for clients with a focus on social and business impact and innovation. Her valuable skill set in strategy and impact enables her to use simple logic models to create focus and deliver change.
She has been on the Fuel Bank journey since the outset, and is inspired to see how powerful and impactful it can be having a clear vision, combined with robust research and insight into the lives of our clients, to highlight the actions that are needed to drive change.
For Laura, Fuel Crisis is an issue that is close to home and family. She believes that we all deserve to be able to keep our homes warm, keep the hot water flowing and essential appliances running.
Laura is passionate about using her skills, enthusiasm and experience to help support and drive real impact for our client group. With her wealth of experience, she is focussed on ensuring that our clients remain at the heart of decision making to drive and deliver change with policy-makers and parliamentarians, and promote better standards of support from the energy sector.
Nikki Zamblera
Nikki began working with the Fuel Bank Foundation in 2020 and became a Trustee in November 2022. She brings extensive experience of the corporate world as well as knowledge of the charity sector having established charitable Foundations for both Debenhams plc and the Watches of Switzerland Group plc.
Nikki was Executive Director HR for Watches of Switzerland Group plc for 5 years and prior to that served as Executive Director HR for Debenhams plc for 13 years. She began her career at Selfridges plc and also held executive roles with Revlon International and Polo Ralph Lauren.
Nikki is passionate about the purpose of the Fuel Bank Foundation and brings a valuable people and commercial focus to the Trustee board.
the team
Matt Cole
Head of Fuel Bank Foundation
Ros Kane
Ros has an extensive career in the energy industry, specialising in support for people in potentially vulnerable circumstances, she has been involved with Fuel Bank since 2016. The understanding gained from the experience of people in fuel crisis, has driven the strategy she has implemented which has resulted in the Fuel Bank Foundation.
Ruth Hudson
Ruth joined the Fuel Bank Foundation in 2020, providing administrative support to Fuel Banks, including query resolution and implementation of new projects. She brings a fresh perspective as a recent graduate and first-time energy consumer with a passion for providing people with the support they need to live their lives.
Chris Holton
Chris holds a degree in data analysis and has great knowledge for anything number related. He provides support by analysing customer data, identifying trends and translating the numbers into plain English to help Fuel Bank make better business decisions. Chris is keen to use his skills so as many people as possible know they can turn to Fuel Bank for help when in a fuel crisis.
Siobhan Doyle
Siobhan has been involved with Fuel Bank Foundation since inception after previously working in public affairs for a number of different energy companies. She focuses on ensuring that as many people as possible benefit from Fuel Bank’s support. She is often found talking with stakeholders and customers to find out how Fuel Bank can continue to improve.
Holly Tinsley
Holly has 11 years’ experience in the energy industry and has extensive organisational skills. She communicates with partners and helps keep Fuel Bank running by providing administrative support. She is a key part in making sure everything is up to date so Fuel Bank’s message is seen by anyone who needs support in fuel crisis.
Our Panels
We setup two advisory panels to assist us in achieving our vision for the UK, and to advocate for change.
Challenge Panel
We’ve pulled together a group of senior, experienced people from Citizens Advice, Ofgem, BEIS, Money & Mental Health Policy Institute, Energy UK and the Committee on Fuel Poverty to sit on our Challenge Panel.
They use their expertise to guide and advise us on our delivery, advocacy and influencing activity.
They also provide us with external perspectives as we strive to achieve our vision of a UK where everyone has access to energy for heating and eating.
Expert Panel
We are recruiting people who have lived experience of struggling to top up their prepayment meter or pay for their heating fuel to sit on our Expert Panel.
Their evidence and recommendations will give us an authoritative and authentic voice when we are advocating for change.
They will also test our communications and operational delivery to make sure they are easy to understand, engaging and deliver the impacts and outputs that we are trying to achieve.
