Please Rotate Your Device

Our Partners

Our mission is addressing head on financial vulnerability and the impact of this on the essential energy families’ and individuals need.

Over the past 4 years the Fuel Bank Foundation has supported hundreds of thousands of people across Great Britain. We provide emergency heat and light to families when their prepayment gas and electricity meters have run out of credit, and the lights go out and the pilot light is extinguished.

This is called self-disconnection but it is never a choice. People do not choose to self-disconnect. They simply run out of the cash they need to keep their electricity and gas meters topped up. And so, the meter switches off.

Did you know?

13m

live below the poverty line in the UK

950,000

households are in Income Crisis in the UK and can’t pay 2 or more essential bills

3.2m

households can’t afford to pay 1 or more bills

1000+

foodbanks provide informal support to people in crisis in the UK

Citizens Advice report that 140k households annually cannot afford to top up their meter and this will only increase with COVID-19.

88% of impacted households have children or are living with long-term conditions.

Citizens Advice report that 140k households annually cannot afford to top up their meter and this will only increase with COVID-19.

88% of impacted households have children or are living with long-term conditions.

The unique Fuel Bank solution provides same-day help to address self-disconnection. Emergency credits are made to prepayment meters for families in crisis. Any supplier’s meter is topped up within a couple of hours.

Fuel Bank is delivered through a number of trusted community partners up and down our country, from Local Authorities to housing associations, local debt support charities or community groups.

We continue to build our Fuel Bank capability with our two funding variations to suit local need, Foundation resources and partner capabilities.

Our partners

We work with a range of delivery and funding partners to provide support to people in fuel crisis.

WE’RE HERE TO HELP!

Please don’t hesitate to get in touch with us if you need our support or advice to keep your communities out of fuel crisis.