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Policy & Research

Our policy and research work influences stakeholders including government and the energy regulator to better understand fuel crisis and to drive long term positive change for people that are forced to make the choice of self-disconnection.

Fuel Crisis Report 2023

The results paint a stark picture of the harsh reality of life for the millions of people who are in fuel poverty. This is perhaps unsurprising given the ongoing challenges faced by the UK such as the cost-of-living crisis and increased energy prices.


An open letter to the Prime Minister

We are extremely concerned by the recent announcement that the Energy Price Guarantee (EPG) will be ending in April. So we wrote to the Prime Minister asking for him to carefully consider the impact this will have.


An Open Letter to Ofgem about customers dependent on energy for their health

We are seeing an increasing number of people,  dependent on electricity for their health and well-being, and struggling to top up their prepayment meter. So we wrote to Ofgem to highlight the issue.


Ofgem: Review of Supplier Failure Costs

Fuel Bank responds to Ofgem’s review of how the costs of supplier failure should be covered.


Fuel Crisis Report 2022

The people we support are regularly living without energy now so it is terrifying to think about the impact of the forthcoming price rises on them. The findings from our research will paint a picture of their lives and give them a voice to tell you their stories.


An Open Letter to Jonathan Brearley, Chief Executive of Ofgem, from Fuel Bank Foundation

Fuel Bank responds to Jonathan Brearley, Chief Executive of Ofgem about the price capped tariff increasing again in April.


OFGEM: Rising wholesale energy prices and implications for the regulatory framework

Fuel Bank Foundation responds to the Ofgem: Rising wholesale energy prices and implications for the regulatory framework (October 2021).


Guidance for Suppliers

We have come up with a 12 point plan to better mitigate the risk of self-disconnection, or, if a customer has self-disconnected, to allow suppliers to respond in a way that may lead to an improved outcome for the customer.


Fuel Crisis Report

Our report provides an insight into the impact of Fuel Crisis. It shines a spotlight on the circumstances that Fuel Bank Foundation clients experience, with 96% of those that we spoke to having to make the choice between topping up their meter and buying food for their family.


OFGEM: Energy industry voluntary redress scheme review response

Fuel Bank Foundation responds to the Ofgem: Energy Industry Voluntary Redress Scheme Review (May 2021).


OFGEM: Consultation Response

Response to Ofgem’s self-disconnection and self-rationing statutory consultation (August 2020).


Warm Home Discount: Consultation Response

Response to the Department for Business, Energy and Industrial Strategy consultation on the Warm Home Discount Scheme 2021/22​ (November 2020).