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For Individuals

Juggling finances and managing an energy account can be tricky.
Our advice can help you to get on top of things.

I need help now – what do I do?

If you’re struggling to pay your bills or top up your prepayment meter, call your supplier straight away, the number should be on your bill or statement.

Can someone else speak for me?

Yes. Just have them with you when you call as you may need to give permission for your supplier to talk to them.

How can I stay in control of my energy account?

There are a number of services which can help to make staying in control of your energy account as easy and stress free as possible. This could be making sure you’re on the right tariff, or just receiving your bills in a different format.

Be aware of Carbon Monoxide poisoning

Carbon Monoxide (CO) is a highly poisonous gas that you can’t see, taste or smell. Breathing it in can make you unwell, and it can kill if you’re exposed to high levels.

Need more help?

We have partnered with famous food writer and poverty campaigner Jack Monroe, to share with you her meals that can be made on a tight budget.

Could I be eligible for some extra financial help?

There are schemes to help if you’re in debt or if you need extra help or support in any way. There are also some government payments that you might be eligible for.

Can I get help from other national or local organisations?

Many other organisations offer help – from energy-saving advice to managing money – or just general information about whatever’s worrying you.

How can I improve my energy efficiency?

Make a few small changes to your everyday habits and you could benefit from cost savings on your bills.

How to avoid energy scams

Worryingly, we’re hearing about a significant increase in energy scams, particularly those targeting vulnerable households. We have put together a helpful guide on how to spot and report scams.

We want to spread the word and get others to join us so that we can tackle these issues together and campaign for change.

We want to spread the word and get others to join us so that we can tackle these issues together and campaign for change.

Our key aims


To improve mental and physical health by preventing energy self-disconnection 


To give people in crisis the breathing space to get back on their feet


To enable more people to access longer term support


To raise awareness for the heat or eat dilemma and bring about energy system change


If you would like to join our campaign for change to end people living in fuel crisis in the UK, please go to our donate page.