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Meet Fuel Bank

the trustees

We are governed by our Board of Trustees. They are responsible for our strategic direction and for the management, governance and conduct of the charity.  All of our trustees are volunteers and bring with them invaluable skills, experience and insight which helps to support and direct our work.


Chair of Trustees & Settlement Services Director, Elexon

Helen has been Chair of Trustees since 1st November 2022. She currently works at Elexon, a data and technology not for profit organisation that has various roles in the electricity industry including managing the balancing and settlement code; delivering services in settlement and industry payments and being the implementation manager for the Market-Wide Half Hourly Settlement Programme. Helen is the Senior Responsible Owner for the MHHS Programme and has recently taken on further accountabilities for EMRS and delivering settlement operations to the industry.


Head of Policy and Impact, Careers and Enterprise Company

Laura was appointed as a Trustee in February 2018. Laura’s career has been in strategy, change and social impact. She is currently Head of Policy and Impact at the Careers and Enterprise Company, the national body for careers education in England. Their mission is to help every young person find their best next step and secure better outcomes for their future. Before that she was a Senior Advisor at Charities Aid Foundation.

Nikki Zamblera

Former Executive Director HR

Nikki began working with the Fuel Bank Foundation in 2020 and became a Trustee in November 2022. She brings extensive experience of the corporate world as well as knowledge of the charity sector having established charitable Foundations for both Debenhams plc and the Watches of Switzerland Group plc.

the team

Matt Cole

Head of Fuel Bank Foundation

Ros Kane

Head of Governance

Ros has an extensive career in the energy industry, specialising in support for people in potentially vulnerable circumstances, she has been involved with Fuel Bank since 2016. The understanding gained from the experience of people in fuel crisis, has driven the strategy she has implemented which has resulted in the Fuel Bank Foundation.

Sarah Newman

Change Consultant

Sarah began her project management career working on deregulation of the energy sector over 25 years ago. Working on a national programme, which gave customers choice on who they wanted to supply their electricity, was hugely exciting and required a colossal amount of system and process development. And most importantly collaboration between all incumbent suppliers for the first time.

Ruth Hudson

Network Quality and Delivery Manager

As Fuel Bank Operations Manager, Ruth is driven by a deep passion for supporting individuals and creating meaningful change. With a career rooted in the charitable sector, she has dedicated herself to improving the world around her.

Since joining the Fuel Bank Foundation in 2020, she has had the privilege of seeing our network of Fuel Banks grow from a small number of organisations to an extensive network of partners across the UK. In her role, she leads a talented operations team and manages the quality of our partner network, ensuring the smooth coordination and execution of our Fuel Bank schemes.

Chris Holton

Chris holds a degree in data analysis and has great knowledge for anything number related. He provides support by analysing customer data, identifying trends and translating the numbers into plain English to help Fuel Bank make better business decisions. Chris is keen to use his skills so as many people as possible know they can turn to Fuel Bank for help when in a fuel crisis.

Siobhan Doyle

Head of Impact

Siobhan has been involved with Fuel Bank Foundation since inception after previously working in public affairs for a number of different energy companies.

Her favourite things about working at Fuel Bank are the difference we make, that no two days are ever the same and the amazing people she gets to work with.

Our Panels

We set up two advisory panels to assist us in achieving our vision for the UK, and to advocate for change.

Challenge Panel

We’ve teamed up with a group of independent experts in relevant fields that complement the Foundation’s purpose, this includes people from Citizens Advice, Ofgem, The Department for Energy Security and Net Zero, Money & Mental Health Policy Institute, Energy UK and the Committee on Fuel Poverty.

The Challenge Panel use their expertise to provide additional input, insight and supportive scrutiny to guide us on our delivery, advocacy and influencing activity.

They also provide us with external perspectives to complement existing governance, as we strive to achieve our vision of a UK where everyone has access to energy to stay warm, well and clean.

The Panel meets three times a year to discuss the Foundation’s future strategy and to offer guidance and support.

Members of the Challenge Panel are:

Dhara Vyas, Deputy CEO, Energy UK
Gillian Cooper, Director of Energy, Citizens Advice
Helen Undy, CEO, Money & Mental Health Policy Institute
David Newton, Policy Manager, Consumers and Engagement, DESNZ
Teresa Perchard, Consumer Affairs, Policy and Advocacy Expert
John French, Chief Executive, Utility Regulator, Northern Ireland
Jonathon Stamp, Independent Energy Consultant, ex-Director at npower
Anthony Pygram, Independent Consultant, ex-Director at CMA & Ofgem
Mark McAllister, Chair, Ofgem
Victoria Mustard, Head of Gas Markets, NESO 


Expert Panel

We use research and insight to better inform our charitable aims. It allows us to make sure the needs of the people we help are met and that the reality of their situation is represented in our campaigning and influencing work. It also helps us understand the scale of the issues associated with Fuel Crisis and the solutions that are needed.

Having these meaningful conversations with clients and our partners allows us to capture lived experience and collate actionable insight. Their evidence and recommendations give us a clear, authoritative, and authentic voice when we are advocating for change. It is fundamental to everything we do and allows us to represent the people we support, drive change with policy-makers and parliamentarians and promote better standards of support from the energy sector.