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Meet Fuel Bank
Head of Fuel Bank Foundation
Matthew is an independent consultant working in and around the energy industry to help companies identify – and then essentially deliver – great but also innovative and unique outcomes for some of their most vulnerable customers. And then importantly to use this to raise their profile, change perceptions and importantly make a difference where it is needed most.
Previously Matt was responsible for npower’s home and small business response to evolving public policy plus defining and commissioning services to support npower customers most in need.
A policy-geek at heart and a change manager by training, over the last few years, Matt redefined npower’s charitable projects and partnerships, generating greater business buy-in and advocacy by aligning them alongside the company’s main business activities, using the lived experience of the people helped to date to influence and shape government policy, and to drive a renewed focus on delivering great customer outcomes back across the energy industry. Recently Matt was delighted to be appointed to Scottish Power Energy Networks’ Customer Engagement Group.
Senior Manager, Careers and Enterprise Company
Laura’s career has been in strategy, change and social impact. She currently works at the Careers and Enterprise Company, whose mission is to help young people take their best next step. Before that she was a Senior Advisor at Charities Aid Foundation.
She brings over 20 years’ experience as a strategy consultant and advisor, solving problems for clients with a focus on social and business impact and innovation.
Safety Director for Gas Transmission, National Grid
Helen joined National Grid Gas Transmission in March 2020 as their Head of Assurance. In mid 2021, Helen was promoted to Safety Director with a broader remit to include, safety, health, environment and sustainability alongside her assurance accountabilities. Previously, Helen was responsible for the assurance of compliance with npower’s obligations and licence conditions for seven years.
This responsibility included supporting npower in its conduct towards customers in vulnerable situations – whether that was ensuring that standards were maintained when complying with obligations that support customers in payment difficulties or more generally supporting good outcomes for customers.
Ros has an extensive career in the energy industry, specialising in support for people in potentially vulnerable circumstances, she has been involved with Fuel Bank since 2016. The understanding gained from the experience of people in fuel crisis, has driven the strategy she has implemented which has resulted in the Fuel Bank Foundation.
Ruth joined the Fuel Bank Foundation in 2020, providing administrative support to Fuel Banks, including query resolution and implementation of new projects. She brings a fresh perspective as a recent graduate and first-time energy consumer with a passion for providing people with the support they need to live their lives.
Chris holds a degree in data analysis and has great knowledge for anything number related. He provides support by analysing customer data, identifying trends and translating the numbers into plain English to help Fuel Bank make better business decisions. Chris is keen to use his skills so as many people as possible know they can turn to Fuel Bank for help when in a fuel crisis.
Siobhan has been involved with Fuel Bank Foundation since inception after previously working in public affairs for a number of different energy companies. She focuses on ensuring that as many people as possible benefit from Fuel Bank’s support. She is often found talking with stakeholders and customers to find out how Fuel Bank can continue to improve.
Holly has 11 years’ experience in the energy industry and has extensive organisational skills. She communicates with partners and helps keep Fuel Bank running by providing administrative support. She is a key part in making sure everything is up to date so Fuel Bank’s message is seen by anyone who needs support in fuel crisis.
We setup two advisory panels to assist us in achieving our vision for the UK, and to advocate for change.
We’ve pulled together a group of senior, experienced people from Citizens Advice, Ofgem, BEIS, Money & Mental Health Policy Institute, Energy UK and the Committee on Fuel Poverty to sit on our Challenge Panel.
They use their expertise to guide and advise us on our delivery, advocacy and influencing activity.
They also provide us with external perspectives as we strive to achieve our vision of a UK where everyone has access to energy for heating and eating.
We are recruiting people who have lived experience of struggling to top up their prepayment meter or pay for their heating fuel to sit on our Expert Panel.
Their evidence and recommendations will give us an authoritative and authentic voice when we are advocating for change.
They will also test our communications and operational delivery to make sure they are easy to understand, engaging and deliver the impacts and outputs that we are trying to achieve.