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Energy Bills Support Scheme (EBSS)

EBSS Campaign Graphic

Are you missing out on £400 from the government’s Energy Bills Support Scheme? 

The Energy Bills Support Scheme is a £400 discount due to 28 million eligible households in Great Britain. But around 2 million monthly vouchers sent to prepayment customers, have not yet been redeemed. Fuel Bank Foundation are here to explain how to ensure you don’t miss out.

How does it work?

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To help with the rising cost of living, the government is giving all UK households a £400 non-repayable discount on their electricity bills.

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Stand alone

It has nothing to do with the fuel voucher you received from us, Fuel Bank Foundation.

For all icon

For all

All UK households with an electricity connection in England, Scotland and Wales are eligible.

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It is paid in six monthly instalments which started in October 2022 to March 2023 to help households through winter.

Payment breakdownAmountValid until
October 2022 (First payment)£66Expired but can be reissued*
November 2022£66Expired but can be reissued*
December 2022£67Expired but can be reissued*
January 2023£67Expired but can be reissued*
February 2023£67Early May 2023
March 2023 (Final Payment)£67Early June 2023

*Vouchers are valid for 90 days, so vouchers from October to January have already expired. Tell your electricity supplier that you haven’t received them, they can reissue expired or lost vouchers. 

All vouchers must be used by 30th of June.



If you have a traditional prepayment meter:

Your electricity supplier should have sent you vouchers to top up your prepayment meter at your nearest PayPoint or Post Office branch. You should have been sent the discount automatically from the first week of each month in one of the following ways, as:

– a voucher, sent by SMS text, email or post to redeem when you top up

– an automatic credit when you top up at your usual top up point

If you haven’t received the vouchers, here’s what you need to do:

Step number 1

Call your supplier

Call your electricity supplier as soon as possible. We have included contact details for all main energy suppliers below. Some suppliers have even got online forms to request vouchers to be reissued.

Step number 2

Check your contact details

Make sure your electricity supplier has your up-to-date contact details as this could be why you haven’t received the voucher.

Step number 3

Confirm your meter

Tell your electricity supplier you are a traditional prepayment meter customer, and you haven’t received the government energy bill support scheme £400 discount.

Energy Supplier Contact Details

E (Gas and Electricity)


Utility Warehouse


I don’t know who my supplier is

If you don’t know who your electricity supplier is, you will need to contact your network operator, they own and run the pipes and wires that carry gas and electricity. Enter your postcode here to find out who your network operator is and their contact details.

Help, I can’t contact my supplier!

If you are unsuccessful in contacting your electricity supplier please complete the form below, where you can provide your details, supplier name and which vouchers are missing. You will need to confirm that you are happy for Fuel Bank to pass your details to the Department of Energy and for them to contact your supplier on your behalf.

Which vouchers are you missing? (select all that apply)

Which vouchers are you missing?(Required)

We’re concerned that hundreds of thousands of people with traditional prepayment electricity meters are missing out on this vital support.

We’re concerned that hundreds of thousands of people with traditional prepayment electricity meters are missing out on this vital support.

How do I get the funding once I have my voucher?

If you have a smart prepayment meter:

Your discount will have been credited directly to your smart prepayment meter in the first week of each month.

If you have a traditional prepayment meter:

To redeem the voucher, you will need to take it to a PayPoint outlet or a Post Office (the voucher will tell you where to redeem it) with your meter key / card and ID. The voucher will have a list of acceptable ID forms and may include the following: a UK driving licence; a current passport; a bank statement; a council tax bill; proof of benefits or a utility bill.