Fuel Bank Foundation is a national charity dedicated to supporting households across the UK that can’t afford to top up their prepayment gas and/or electricity meter and, as a result, are at risk of, or are already living without, heat, light and power in their homes.
To date, we have supported more than 800,000 people, a third of whom have been helped since April last year, such has been the devastating impact of rising energy prices and the cost-of-living crisis on low-income households.
We acknowledge and welcome the Government’s package of support to ease the financial pressure on households during the peak winter months. However, we are aware that some prepayment meter customers still haven’t received, or are having difficulty redeeming, the Energy Bill Support Scheme (EBSS) vouchers.