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Message of condolence: Audrey Gallacher OBE

January 25, 2022

On Saturday 22nd January, Fuel Bank Foundation trustee Audrey Gallacher OBE sadly passed away after a long battle with cancer.

Audrey served as Deputy Chief Executive and Director of Policy of Energy UK, having joined the Association in 2016. In 2021, she received an OBE for her outstanding contribution to the industry and leaves a legacy that has directly benefited consumers, from designing standards for the treatment of pre-payment meter customers, to her role as a commissioner on the independent Commission for Customers in Vulnerable Circumstances.

Prior to joining Energy UK, she was Director of Energy at the statutory consumer watchdog Citizen’s Advice and began her career with the energy regulator, Ofgem.

We are deeply saddened to learn of the death of Audrey Gallacher OBE. Throughout her career, Audrey was a passionate advocate for consumer rights and a champion for driving up standards that customers should rightfully expect from essential public services.
Matthew Cole, Fuel Bank Foundation

Matthew continued “She was a tireless campaigner, championing the voices of those who were not heard, striving to make the world a fairer place.

“As a trustee of Fuel Bank Foundation, Audrey was always fully supportive, providing encouragement and invaluable strategic insight gleaned from her years of experience across energy, advice and customer advocacy sectors.

“Under her stewardship, Fuel Bank grew from a small idea into a national charity that has helped over half a million people.

However, what we will remember and miss most about Audrey was her enormous capacity for caring about people, including those helped by the charity and the people she worked with.
Matthew Cole, Fuel Bank Foundation

Our thoughts are with Audrey’s family at this sad time.