Priority Services Register
Get support tailored to your needs by joining the Priority Services Register.
It tells them if you:
The Priority Services Register (PSR) is a free service provided by energy and water companies in the UK.
Here’s a simple guide to how it works.
Who can register?
You can sign up to the PSR if you:
are of state pension age
are disabled or have a long-term medical condition
have a hearing or sight condition
rely on medical equipment that needs power or water
have a mental health condition
are recovering from an injury
have children under 5 or are pregnant
have additional communication needs – for example, if you need documents in another format or language
How do you sign up?
Joining the PSR is quick and easy — and it could make a real difference. It will only take a few minutes to complete the form and we’ll take care of the rest, working directly with your energy network operator to ensure you get the support you need.
What is an energy network operator?
What support could you get by signing up to the PSR?
The support you could get depends on your needs. Here are some examples:
Communication to suit your needs, like large print, braille, textphone, audio, or a language other than English
A delivery of portable generators or bottled water if you use medical equipment/aids that use electricity or water during a supply interruption
A password scheme for when your supplier calls or visits. This is where you agree a password of your choice to verify their identity
Notice ahead of time for planned supply interruptions (like when maintenance work is being carried out on power lines), so you can plan ahead
Nominate someone, like a friend, family member, carer or friend, to manage your account for you
Get copies of your bills and correspondence sent to a friend, carer or relative who helps you
Interpreter service during phone calls if English isn’t your preferred or first language
Regular, free meter reads if no one in your household can read your meter
A free prepayment meter move if no one in your household can access your meter (eligibility criteria applies)
Knock and wait if you need more time to answer the door if your supplier visits
Free gas safety check to make sure your gas appliances are working safely (eligibility criteria applies)
