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Helping homes in fuel crisis.

Prepaying for energy but not having the money to do so means living without heat and light. We provide people with the financial support and practical advice that they need to get back on their feet.

Find out more

Prepaying for energy but not having the money to do so means living without heat and light. We provide people with the financial support and practical advice that they need to get back on their feet.

Find out more

It’s hard to believe that some people in the UK are today living without heat, light and power. This is because they don’t have money to top up their prepayment meter. These people live in cold homes and are unable to cook a hot meal for their family, or have a shower before a job interview. It’s only getting worse. We call this Fuel Crisis.

People in fuel crisis

96%
of people supported were having to make the choice between heating or eating.
14%
of people supported were making the difficult choice to sacrifice hot food.
45%
of people supported were being forced to ration their hot water use every day.

HOW WE HAVE HELPED

After 6 years, we have a UK network of over 200 partners – many are located at the heart of their communities. We rely on them to identify people who are really struggling to cope. These are people who have fallen through every other safety net, so we provide them with some breathing space by giving approximately two week’s worth of fuel.

200+
Partners Nationwide
650k+
People Supported
350+
Fuel Bank Centres

10 out of 10 for me, a lifesaver to tell the truth…you’re coming home to a warm house, you feel worse when you’re cold.

It helped mentally. I could keep more certain about keeping the house warm and cooking the food for the kids. It has helped a lot really making sure I’m able to sort the kids out.

It was the help I had when I needed it. My family and I have not had hot water and we have small children so for us it was amazing. It was very helpful.

We were able to put food on the table, and have hot water, heating, and we felt more comfortable. We felt very grateful.

It just helped out massively, it was easy enough to get hold of, it was easy enough just to collect the voucher and collect it from the shop. It was just needed at the time, and it was there.